# Airbus Remote Assistance > Provide and receive remote assistance internal or external of Airbus Canonical page: [https://chrome-stats.com/d/com.airbus.remoteassistance](https://chrome-stats.com/d/com.airbus.remoteassistance) ## Overview - **ID:** `com.airbus.remoteassistance` - **Platform:** Android - **Type:** Android app - **Status:** Available - **Publisher:** Airbus Group - **Category:** TOOLS - **Downloads:** 1,116 - **Version:** 3.0.2 - **Last updated:** 2025-01-17 - **First published:** 2023-04-19 - **Publisher country:** FR - **Size:** 12 MB - **Data as of:** 2026-09-14 - **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.airbus.remoteassistance) - **Privacy policy:** [https://ra.airbus.com/api/contentmanagement/title/privacy/html](https://ra.airbus.com/api/contentmanagement/title/privacy/html) ## Description With Airbus Remote Assistance you can provide and receive remote assistance internal or external of Airbus. It offers a wide set of features and modules to handle daily challenges in maintenance and service efficiently. Communicate with experts location-independently via video session, exchange messages and media, and much more!

It provides live video and voice communication from on-site technicians to one or more remote experts.

It can be used in combination with smartphones, tablets, notebooks or augmented reality headsets (Microsoft HoloLens 2)


Remote Maintenance

• Live video streaming with an expert or other users from your contact list
• Video sessions with anonymous participants are also possible using a combination of service number and password
• Integrated laser pointer to point out specific elements
• Take snapshots of the video session in progress and add annotations for better understanding
• Exchange documents such as photos, videos, documents, etc.
• Splitscreen view with the whiteboard or PDF document
• Sharing desktop screen
• Invite additional participants to an ongoing session and host a multiconference
• Recall past sessions online at any time in the service case history
• End-to-end video encryption with WebRTC


Instant Messenger

• Exchange messages and media via the instant messenger
• Group chats
• Use the contact list to see which experts or technicians are currently available
• SSL-encrypted data exchange (GDPR-compliant)


Session scheduling

• Organize and plan work processes and meetings
• Create as many online meetings as you need
• Invite team members from your contact list or add external participants via email invitation ## Rankings - #1,123,337 — Overall ## Permissions and access ### Permissions - `android.permission.ACCESS_NETWORK_STATE` - `android.permission.ACCESS_WIFI_STATE` - `android.permission.BLUETOOTH` - `android.permission.CAMERA` - `android.permission.CAMERA2` - `android.permission.CAPTURE_AUDIO_OUTPUT` - `android.permission.CAPTURE_VIDEO_OUTPUT` - `android.permission.INTERNET` - `android.permission.MODIFY_AUDIO_SETTINGS` - `android.permission.READ_APP_BADGE` - `android.permission.READ_EXTERNAL_STORAGE` - `android.permission.RECORD_AUDIO` - `android.permission.VIBRATE` - `android.permission.WAKE_LOCK` - `android.permission.WRITE_EXTERNAL_STORAGE` - `com.anddoes.launcher.permission.UPDATE_COUNT` - `com.google.android.c2dm.permission.RECEIVE` - `com.htc.launcher.permission.READ_SETTINGS` - `com.htc.launcher.permission.UPDATE_SHORTCUT` - `com.huawei.android.launcher.permission.CHANGE_BADGE` - `com.huawei.android.launcher.permission.READ_SETTINGS` - `com.huawei.android.launcher.permission.WRITE_SETTINGS` - `com.majeur.launcher.permission.UPDATE_BADGE` - `com.oppo.launcher.permission.READ_SETTINGS` - `com.oppo.launcher.permission.WRITE_SETTINGS` - `com.sec.android.provider.badge.permission.READ` - `com.sec.android.provider.badge.permission.WRITE` - `com.sonyericsson.home.permission.BROADCAST_BADGE` - `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE` - `me.everything.badger.permission.BADGE_COUNT_READ` - `me.everything.badger.permission.BADGE_COUNT_WRITE` ## Similar extensions and apps - [TeamViewer Assist AR (Pilot)](https://chrome-stats.com/d/com.teamviewer.pilot) — 2,603,753 users, 4.02 / 5 - [AR Assistant](https://chrome-stats.com/d/de.vodafone.arassistant) — 833 users - [AR Assist - Remote](https://chrome-stats.com/d/com.inalp.arassist) — 11 users - [Remote Assist App](https://chrome-stats.com/d/com.nomtek.remoteassist) — 64 users - [AR Remote Support](https://chrome-stats.com/d/com.hummlab.arsupport) — 5 users - [Remoty](https://chrome-stats.com/d/com.gsnet.acty.client) — 57 users - [Remote Services](https://chrome-stats.com/d/com.fives.acty.client) — 318 users - [ARVIS assistance](https://chrome-stats.com/d/com.ARVIS.assistance) — 75 users - [Acty](https://chrome-stats.com/d/com.acty.client) — 29,577 users - [EasyRemote IT Support](https://chrome-stats.com/d/com.septeo.itsolutions.easyremote) — 153 users - [AirDroid Remote Support](https://chrome-stats.com/d/com.sand.airsos) — 616,260 users, 3.72 / 5 - [Blaser Remote Care](https://chrome-stats.com/d/com.blaser.acty.client) — 237 users --- Source: [Chrome-Stats](https://chrome-stats.com/d/com.airbus.remoteassistance)