# My Hotel Key

> App to generate digital keys for their luxury rooms.

Canonical page: [https://chrome-stats.com/d/com.agilysys.android.digitalkey](https://chrome-stats.com/d/com.agilysys.android.digitalkey)

## Overview

- **ID:** `com.agilysys.android.digitalkey`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Agilysys NV LLC
- **Category:** BUSINESS
- **Downloads:** 55,828
- **Rating:** 1.86 / 5 (138 ratings)
- **Version:** 2.2.10
- **Last updated:** 2026-09-10
- **First published:** 2019-11-19
- **Publisher country:** US
- **Size:** 77 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.agilysys.android.digitalkey)
- **Website:** [http://www.agilysys.com/support](http://www.agilysys.com/support)
- **Privacy policy:** [https://www.agilysys.com/en/privacy-policy/](https://www.agilysys.com/en/privacy-policy/)

## Description

My Hotel Key is a smooth digital key app that lets guests bypass front desk lines by unlocking their hotel room doors using their own devices. Designed for luxury hotel experiences, the app sends secure digital keys directly to your phone, eliminating worries about lost, stolen, or demagnetized physical keys. Featuring robust online ID verification, My Hotel Key ensures reliable and secure access to your hotel room 24/7.

Important to note, My Hotel Key works only with hotels that support and are powered by Agilysys technology. This app modernizes the guest stay by providing a contactless, convenient, and secure way to enter your room while enhancing the overall hospitality experience.

## Rankings

- #286,999 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_BACKGROUND_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_ADVERTISE`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.BLUETOOTH_SCAN`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_CONNECTED_DEVICE`
- `android.permission.INTERNET`
- `android.permission.NFC`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.agilysys.android.digitalkey.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

Most users report frequent crashes and failure to progress through key setup steps, especially with selfie verification. Many experience issues with permissions and reservation conflicts. While the idea of a mobile hotel key is appealing and works well for a few, the app is plagued with bugs and poor execution on various devices, leading to frustration and reliance on physical keys.

### Pros

- App offers a digital key feature that works once setup is complete
- Concept of using a mobile app as a hotel key is convenient and modern
- When operational, the app can streamline check-in and access processes

### Cons

- App frequently crashes or fails to launch on various devices
- Selfie verification process often fails or gets stuck, preventing setup completion
- App reports reservation as being used on another device erroneously
- Location permission handling is confusing and not properly requested by the app
- App sometimes runs continuously in the background, causing privacy concerns and battery drain

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.agilysys.android.digitalkey)