# AckReply

> Answer website visitors, with AI help, from your AckReply team inbox.

Canonical page: [https://chrome-stats.com/d/com.ackreply.android](https://chrome-stats.com/d/com.ackreply.android)

## Overview

- **ID:** `com.ackreply.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Bistank Singapore
- **Category:** BUSINESS
- **Downloads:** 4
- **Version:** 1.0.4
- **Last updated:** 2026-10-14
- **First published:** 2026-10-13
- **Publisher country:** SG
- **Size:** 24 MB
- **Data as of:** 2026-11-09
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.ackreply.android)
- **Website:** [https://ackreply.com](https://ackreply.com/)
- **Privacy policy:** [https://ackreply.com/privacy](https://ackreply.com/privacy)

## Description

AckReply puts your team&#39;s website chat inbox in your pocket. Reply to visitors in real time, let AI handle routine questions, and get pinged only when a person is actually needed.<br><br>AckReply for Android is the mobile companion for teams with an AckReply account. You need an AckReply workspace to use it: create one free at https://ackreply.com, or sign in with the email or Google account your team invited.<br><br>REAL-TIME CUSTOMER CHAT<br>• Instant sync with your web dashboard: see messages the moment they arrive<br>• Reply to visitors directly from your phone<br>• Internal notes your team can see and visitors can&#39;t<br>• Edit and delete your messages<br>• Send images, and view attachments visitors share<br>• See when a visitor is typing<br><br>AI-ASSISTED SUPPORT<br>• AI answers common questions automatically on your websites<br>• Get notified only when AI needs human help (escalations only mode)<br>• Take over from AI with one tap when you want to step in<br>• Hand the conversation back to AI when you&#39;re done<br>• Watch AI replies being written in real time<br>• Turn AI on or off for each website<br><br>SMART NOTIFICATIONS<br>• Choose a mode: escalations only, mentions and assigned, all messages, or off<br>• Quiet hours: set when you don&#39;t want to be disturbed<br>• Batching that groups bursts of messages instead of buzzing for each one<br><br>YOUR INBOX ON MOBILE<br>• Filter by open, pending, resolved, or starred, and search conversations<br>• Assign conversations to teammates, star, resolve, and reopen<br>• See who&#39;s on your websites right now<br>• Pulse dashboard with analytics and visitor insights<br>• Team presence: see who&#39;s online<br><br>WORKSPACE<br>• View your team and invite teammates<br>• Add websites and manage them<br>• Snippets for quick replies<br>• Switch between workspaces<br>• View your plan and credits (no in-app purchases)<br><br>ACCOUNT AND SECURITY<br>• Sign-in session stored in encrypted storage on your device<br>• Two-factor authentication<br>• Google Sign-In<br>• Delete your account at any time from Settings<br><br>Built for support teams who use AckReply (https://ackreply.com) to manage customer conversations across their websites.

## Rankings

- #3,070,779 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.ackreply.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.android.vending.CHECK_LICENSE`
- `com.google.android.c2dm.permission.RECEIVE`

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.ackreply.android)