# MyLA311

> The power of an open, more accessible City Hall in the palm of your hand.

Canonical page: [https://chrome-stats.com/d/com.LA.MyLA311](https://chrome-stats.com/d/com.LA.MyLA311)

## Overview

- **ID:** `com.LA.MyLA311`
- **Platform:** Android
- **Type:** Android app
- **Status:** Removed
- **Publisher:** City of Los Angeles (LA City)
- **Category:** TRAVEL\_AND\_LOCAL
- **Downloads:** 155,416
- **Rating:** 3.44 / 5 (726 ratings)
- **Version:** 3.72
- **Last updated:** 2025-01-22
- **First published:** 2013-06-10
- **Size:** 29 MB
- **Data as of:** 2025-03-28
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.LA.MyLA311)
- **Website:** [https://MyLA311.lacity.org](https://myla311.lacity.org/)
- **Privacy policy:** [https://disclaimer.lacity.org/privacy.htm](https://disclaimer.lacity.org/privacy.htm)

## Description

"MyLA311" is an Android app that provides easy access to Los Angeles city services. Users can request services, find nearby amenities, and pay bills seamlessly, while staying updated with city news and managing their service requests from anywhere.

## Permissions and access

### Permissions

- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CALL_PHONE`
- `android.permission.CAMERA`
- `android.permission.GET_ACCOUNTS`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_MEDIA_IMAGES`
- `android.permission.READ_MEDIA_VIDEO`
- `android.permission.RECORD_AUDIO`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.LA.MyLA311.permission.C2D_MESSAGE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

### Pros

- Convenient option to report issues without calling 311
- Ability to include photos with service requests for better clarity
- Previously worked effectively in submitting service requests for various issues

### Cons

- Frequent app malfunctions and crashes when trying to submit requests
- Issues with the location feature, making it difficult to report problems
- Poor customer support and lack of response from the city regarding app issues
- Mandatory updates before submitting requests, causing data loss

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.LA.MyLA311)