Reviews of banki Mobile

By: Credit Agricole Egypt

List of user reviews and ratings for banki Mobile

Total ratings

3.83 (Rating count: 11,049)

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Review summary

Most reviews are negative, citing startup failures, endless update checks, and repeated instability, plus poor customer support. A minority highlights ease of use and responsive support when issues were resolved. The dominant themes are startup/login barriers and update loops that render the app unusable, making it difficult to access accounts or complete banking tasks.

Pros

Easy to use and intuitive interface.
Helpful and professional customer support that resolves issues.

Cons

App won’t open and gets stuck on startup (splash screen).
Frequent update-related issues, including endless update checks and inability to complete updates.
Poor customer service with long wait times and difficulty reaching support.
Frequent instability: lag, malfunctions, and not functioning properly.
Login/authentication issues (cannot login or reset credentials).

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User Reviews

Recent rating average: 1.00

All time rating average: 3.83

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76% (116)

Date	Author	Comment
2026-06-02	Pe*****	since the last update, the app is crashing once I open it !!!
since the last update, the app is crashing once I open it !!!
2026-06-02	Mi*****	bad application
bad application
2026-06-01	Al*****	For several weeks, unable to log in to the application it terminate immediately, uninstalled it several times and reinstalled it but still can only log in from Chrome browser, called the call centre, and the reply was, " Yes, this is a general bug facing several users" , I am using a new mobile with the latest operating system , shame on Credit Agricole bank
For several weeks, unable to log in to the application it terminate immediately, uninstalled it several times and reinstalled it but still can only log in from Chrome browser, called the call centre, and the reply was, " Yes, this is a general bug facing several users" , I am using a new mobile with the latest operating system , shame on Credit Agricole bank
2026-06-01	Mu*****	application crash once i open it after last update
application crash once i open it after last update
2026-06-01	Ha*****	التطبيق عقيم جدا مع الاندرويد وفيه مشاكل وحاجة تقرف مع خدمة العملاء ومفيش اي حل مهما اتصل واشتكي ... بنك عقيم جدا
التطبيق عقيم جدا مع الاندرويد وفيه مشاكل وحاجة تقرف مع خدمة العملاء ومفيش اي حل مهما اتصل واشتكي ... بنك عقيم جدا
2026-06-01	Mo*****	crashes as soon as i open it
crashes as soon as i open it
2026-06-01	Em*****	after few days the welcome page stopped working clicking on every button's also doesn't work not giving any response all i have to do every one that thing happens is yo delete the app and to install it again and it not a solution
after few days the welcome page stopped working clicking on every button's also doesn't work not giving any response all i have to do every one that thing happens is yo delete the app and to install it again and it not a solution
2026-05-31	Ah*****	i can't open the application after last update
i can't open the application after last update
2026-05-31	Go*****	when i open app suddenly close
when i open app suddenly close
2026-05-30	Mi*****	App is hanging alot and dont perfect enough
App is hanging alot and dont perfect enough