Reviews of Luno: Buy Bitcoin & Crypto
List of user reviews and ratings for Luno: Buy Bitcoin & Crypto
Total ratings
3.56
(Rating count:
126,129)Review summary
Users appreciate Luno's user-friendly interface, quick deposits and withdrawals, helpful notifications, and security features. However, many face serious issues like deposits not reflecting in wallets, blocked withdrawals, unresponsive customer support, and repeated problems with payment methods. The app's performance also suffers from bugs and slow server responses during market volatility, causing frustration. While it works well for some, the recurring cons significantly impact user trust and satisfaction.
Pros
- User-friendly and intuitive interface, making it easy for beginners to navigate.
- Deposits and withdrawals are generally seamless and quick for many users.
- App provides notifications on coin value changes, helping users track investments.
- Security features such as preventing sending coins to another wallet within 24 hours add extra safety.
- Supports a decent range of well-established cryptocurrencies with smooth charts and price movements.
Cons
- Frequent issues with deposits not reflecting in the wallet despite successful transfers.
- Poor or unresponsive customer support; many users report no replies and difficulty reaching real persons.
- Inability to withdraw funds or blocked accounts without clear reasons and no resolution for weeks.
- Problems with adding or saving payment methods (cards/bank accounts), often requiring re-adding each time.
- App bugs and slow server responses leading to delays in price updates and transactions, especially during volatile periods.
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User reviews
Recent rating average:
2.10
All time rating average:
3.56
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-25 |  | | Linked my bank account, transferred money and even clicked on 'pay instantly', but zero balance is reflecting in my Luno wallet. Quietly panicking... ....Okay, so I clicked on your link and it doesn't work when I click submit after filling in every requirement. Not good. I made an INSTANT deposit plus the added hassle of 'pay and clear now' but you are sitting on my money. Kindly either credit my Luno wallet or reverse the transaction, OR I will report this as fraud to FNB. THAT SIMPLE. Thanks! |
| 2025-01-25 |  | | Luno is a joke, I don't know how this people got their licence. It's not for crypto trading or buying crypto assets. It is for the core team to maximize profits. Potentially to me it's a proper scam maybe legal scam if it exists. Everything on the app shows no concent with the target customers. Beware its designed to maximize profits for the developers. Thank God I didn't lose much. |
| 2025-01-25 |  | | Great experience. From user friendliness of the app, the ease, the speed and the user support turn around time. Please don't change or break anything. Just keep it up |
| 2025-01-24 |  | | Biggest scam ever. While i was in the app it wouldnt let me withdraw my money . Wouldnt even give me an option to put my banking details in or change it then i tried online because the app kept saying something went wrong . Online it wouldnt even let me log in . I changed my password even though i know my password wasnt wrong in the beginning. Then it says im not on an authorised device . But i created the account on my phone so someone tell me how thats possible . This app is a scam . |
| 2025-01-24 |  | | Absolutely useless app. You add a new card to deposit money, the transaction fails for some unknown reason, I then try again but it doesn't have the card listed which I just saved, then I try add it again and it says card already added. The flow of the app is completely broken. When you click back you get kicked to the wrong pages or steps. Just a big mess of a buggy UI and seeming always failing backend. |
| 2025-01-24 |  | | If there was anything worse than a 1 star I would give it to this godforsaken app , charges are too high, deduct money for drop in coins value but don't add money when that same coin goes up, tried transferring my Usdt and the app kept telling me invalid address while the address was correct. If you have data and especially money to waste I recommend this app for you . And don't let me talk about the 24hrs wait before you can transfer away from the app ,can't believe deleting the app after 24hrs |
| 2025-01-22 |  | | The ui is very intuitive and neat, expecially the percentage and price movement displayed clearly in an organized tab, and the basic chart was smooth and real-time so far, the most crucial part is, the withdrawal was easy. For me, this app is ideal choice for making a healthy investment👍 |
| 2025-01-20 |  | | Horrible, they closed my account without giving me a reason why. I tried getting hold of support but it's impossible to speak to a real person, just a bot that creates a support request that NO ONE responds to. It's beyond frustrating. 0/10 |
| 2025-01-19 |  | | It's a good app for what it is. It works well, you deposit and withdraw money seamlessly. I love the notifications you can set for yourself on the value of each coin as it moves. It lets you invest and track your investments very well. Reasons it's not 5 Star: 1. The refresh rate is rather low for the value of the coins, so I use Coin Market Cap to get real time values. 2. There is no Trump coin. 3. There is no channel of communication for the user on the app. Keep up the great work (Y) |
| 2025-01-19 |  | | They removed my rewards and haven't gotten back in touch with me after i invested twice 😤 One of the worst apps ever don't waste your time investing in this app......they charge too much for gas fee and once yoi invest you cant sell or send your crypto till a month plus.....then if they give you any rewards theyll collect it back before the time reaches......THEY ARE SCAMMERS THEY'LL COLLECT YOUR MONEY AND THEY WON'T REFUND IT . It's the worst cryto trading app ive ever seen |
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