# HelpDesk 3 / Cloud Desk 3

> Connect to your HelpDesk 3 or Cloud Desk 3 via your Android device.

Canonical page: [https://chrome-stats.com/d/ch.jakweb.helpdeskandroid](https://chrome-stats.com/d/ch.jakweb.helpdeskandroid)

## Overview

- **ID:** `ch.jakweb.helpdeskandroid`
- **Platform:** Android
- **Type:** Android app
- **Status:** Removed
- **Publisher:** JAKWEB
- **Category:** COMMUNICATION
- **Downloads:** 709
- **Version:** 1.2.1
- **Last updated:** 2024-08-30
- **First published:** 2019-04-17
- **Publisher country:** CH
- **Size:** 16 MB
- **Data as of:** 2026-08-31
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=ch.jakweb.helpdeskandroid)
- **Website:** [https://www.jakweb.ch](https://www.jakweb.ch/)
- **Privacy policy:** [https://jakweb.ch/privacy](https://jakweb.ch/privacy)

## Description

The native app for your Android device connecting to your HelpDesk 3 or Cloud Desk 3 installation.<br><br>The app connects to your HD3 or CD3 installation, you will need a license to connect the app with your Support Software provided by JAKWEB.<br><br>After download simply add the URL to your HelpDesk 3 or Cloud Desk 3 installation. The URL can be found in your operator dashboard. Login and start serve your clients from your Android device. More information can be found in our FAQ: https://www.jakweb.ch/faq/a/162/native-app-android-and-ios<br><br>Native push notifications have been build in, please login to our Push Server (https://www.jakweb.ch/push) with your JAKWEB account and get your private push notifications token/key.<br><br>For any questions or feedbacks feel free to contact us anytime.

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_SPECIAL_USE`
- `android.permission.GET_TASKS`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_MEDIA_IMAGES`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`
- `com.jakweb.helpdeskandroid.permission.MAPS_RECEIVE`

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Source: [Chrome-Stats](https://chrome-stats.com/d/ch.jakweb.helpdeskandroid)