# MyRogers (Shaw)

> Get the most out of your products and services with the MyRogers (Shaw) app.

Canonical page: [https://chrome-stats.com/d/ca.shaw.android.selfserve](https://chrome-stats.com/d/ca.shaw.android.selfserve)

## Overview

- **ID:** `ca.shaw.android.selfserve`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Rogers Communications Inc.
- **Category:** TOOLS
- **Downloads:** 1,106,411
- **Rating:** 2.95 / 5 (8,049 ratings)
- **Version:** 1.16.21-491
- **Last updated:** 2026-09-10
- **First published:** 2017-08-16
- **Publisher country:** CA
- **Size:** 24 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=ca.shaw.android.selfserve)
- **Website:** [https://www.rogers.com](https://www.rogers.com/)
- **Privacy policy:** [https://www.rogers.com/support/privacy/rogers-privacy-policy](https://www.rogers.com/support/privacy/rogers-privacy-policy)

## Description

MyRogers (Shaw) puts account management in your pocket. Use the app to pay and manage bills (including auto-pay and eBills), submit payment extension requests, monitor data usage, access voicemail for your home phone, and manage TV channel packages and registered devices. Quick access to a curated support library and live-agent chat helps you troubleshoot and get help fast.

Note: The app requires a valid Username and is available only for residential Rogers/Shaw accounts (not Shaw Direct or Shaw Business). It uses network permissions to detect and connect to Wi‑Fi, storage permissions to display PDFs and facilitate device support, and sends email confirmations for payment extension requests. Ideal for customers who want a simple, secure way to handle billing, support, and service settings on the go.

## Rankings

- #64,602 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CALL_PHONE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_BASIC_PHONE_STATE`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.WAKE_LOCK`
- `ca.shaw.android.selfserve.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

User reviews are overwhelmingly negative. The top recurring issues are login loops that prevent access, the app crashes or won't open, password/login friction, poor support, and inability to perform core tasks like paying bills or adjusting router settings. The app is frequently described as unusable and unreliable, leading many users to consider leaving Rogers/Shaw.

### Cons

- Repeated login issues / endless login loops
- App won't open or crashes / freezes
- Password management problems (not remembering credentials, frequent password changes)
- Poor or unhelpful customer support / slow or non-responsive tickets
- In-app functionality unreliable (cannot access billing, router settings, or admin features; prompts to chat)

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Source: [Chrome-Stats](https://chrome-stats.com/d/ca.shaw.android.selfserve)