# My A1

> My A1 is your online portal to A1 digital services

Canonical page: [https://chrome-stats.com/d/bg.mobiltel.android.selfcare](https://chrome-stats.com/d/bg.mobiltel.android.selfcare)

## Overview

- **ID:** `bg.mobiltel.android.selfcare`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** A1 Bulgaria
- **Category:** PRODUCTIVITY
- **Downloads:** 2,530,477
- **Rating:** 4.08 / 5 (87,501 ratings)
- **Version:** 4.4.5
- **Last updated:** 2026-08-14
- **First published:** 2013-12-10
- **Publisher country:** BG
- **Size:** 174 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=bg.mobiltel.android.selfcare)
- **Website:** [http://www.a1.bg](http://www.a1.bg/)
- **Privacy policy:** [https://www.a1.bg/privacy-policy-mya1-app](https://www.a1.bg/privacy-policy-mya1-app)

## Description

**My A1** is a renovated mobile application designed for managing all your A1 digital services including mobile, internet, and TV. With a user-friendly interface, it allows you to monitor and pay your monthly bills, check remaining data and minutes, and activate roaming plans tailored for your travel destinations.

Additional features include e-signing contracts online, tracking installation and technical request statuses, managing Wi-Fi network settings, adding service packages, handling credit limits, and receiving exclusive offers. The app is available for Android (5.1+) and iOS (13.0+) devices and is free for A1 Bulgaria postpaid, prepaid, or business customers. Registration is required for full access, with limited rights possible for multiple users. Enjoy quick, secure, and convenient management of your A1 services all in one place!

## Rankings

- #38,880 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_BACKGROUND_LOCATION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.CHANGE_WIFI_STATE`
- `android.permission.DETECT_SCREEN_CAPTURE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_LOCATION`
- `android.permission.INTERNET`
- `android.permission.NFC`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.SEND_SMS`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `bg.mobiltel.android.selfcare.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `bg.mobiltel.android.selfcare.permission.PROCESS_PUSH_MSG`
- `bg.mobiltel.android.selfcare.permission.PUSH_PROVIDER`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

Most reviews center on poor customer support, billing problems, and unreliable app behavior. Common complaints include automatic charges when adding money, discounts being removed, and confusing bills. The app is described as unstable with frequent updates that force re logging in and occasional outages, plus missing features like ticketing and changing the Wi Fi password. Users also report that promised unlimited data and strong coverage are not delivered. A few posts voice occasional positives when the app works or after updates.

### Pros

- Some reviews describe the service as good or best, indicating occasional positive experiences.
- Updates are perceived to improve the app, especially for paying and controlling services directly.
- Some users report benefits like easier bill management and promotions.

### Cons

- Poor customer support across channels including offices, phone, and chat bot.
- App reliability issues with frequent updates, mandatory logins, and occasional outages.
- Billing issues such as automatic package activation when topping up and unclear charges.
- Unfulfilled promises about unlimited data and speed, plus weak mobile coverage.
- Feature gaps and clutter such as inability to raise tickets, cannot change the Wi Fi password, and intrusive ads.

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Source: [Chrome-Stats](https://chrome-stats.com/d/bg.mobiltel.android.selfcare)