# iiNet Support

> Check your monthly usage for broadband, mobile, mobile broadband, and more.

Canonical page: [https://chrome-stats.com/d/au.net.iinet.support](https://chrome-stats.com/d/au.net.iinet.support)

## Overview

- **ID:** `au.net.iinet.support`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** iiNet
- **Category:** TOOLS
- **Downloads:** 128,483
- **Rating:** 2.00 / 5 (732 ratings)
- **Version:** 1.4.15
- **Last updated:** 2025-11-24
- **First published:** 2014-07-01
- **Publisher country:** AU
- **Size:** 22 MB
- **Data as of:** 2026-09-05
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=au.net.iinet.support)
- **Website:** [http://www.iinet.net.au/](http://www.iinet.net.au/)
- **Privacy policy:** [https://www.iinet.net.au/about/legal/privacy/](https://www.iinet.net.au/about/legal/privacy/)

## Description

The iiNet Support Chrome extension offers a convenient, secure way to manage all your iiNet services directly from your browser. Easily check your monthly usage for broadband, mobile, and mobile broadband. Change plans or top up your mobile balance without hassle. Organize moving your broadband service to a new address or add additional mobile or broadband services seamlessly. Access past invoices and update your password, contact information, and payment details with multi-factor authentication ensuring your account's security. Simplify your iiNet account management by downloading the iiNet Support extension today.

## Rankings

- #196,457 — Overall

## Permissions and access

### Permissions

- `android.permission.INTERNET`
- `au.net.iinet.support.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

The iiNet Support Android app suffers from severe usability problems including repeated login failures, frequent crashes showing blank screens after login, and a lack of biometric authentication. Multiple reviewers report frustrating experiences with password issues and find the app acting mainly as a web browser without useful added features. This results in a poor user experience, causing some to prefer the website or consider switching providers despite good internet service. The developers need to address these critical bugs and improve functionality to meet user expectations.

### Cons

- The app frequently fails to login users with errors such as 'unexpected server response' or 'password incorrect', causing frustration.
- The app often crashes or gets stuck on blank white pages after login, rendering it unusable for many users.
- There is no support for biometric authentication like fingerprint or face ID, leading to repeated password resets and poor user experience.
- The app lacks functionality beyond being a web browser wrapper; for example, it does not provide quick access to bills or usage data efficiently.
- Users experience persistent login issues despite correct credentials, with some having better success using the website than the app.

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Source: [Chrome-Stats](https://chrome-stats.com/d/au.net.iinet.support)