# My Optus

> Made for you

Canonical page: [https://chrome-stats.com/d/au.com.optus.selfservice](https://chrome-stats.com/d/au.com.optus.selfservice)

## Overview

- **ID:** `au.com.optus.selfservice`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Optus Mobile Pty Ltd
- **Category:** TOOLS
- **Downloads:** 9,688,677
- **Rating:** 4.47 / 5 (161,324 ratings)
- **Version:** 10.47
- **Last updated:** 2026-08-19
- **First published:** 2014-08-14
- **Publisher country:** AU
- **Size:** 105 MB
- **Data as of:** 2026-09-09
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=au.com.optus.selfservice)
- **Website:** [http://www.optus.com.au/shop/support/answer?requestType=NormalRequest&typeid=6&id=1680](http://www.optus.com.au/shop/support/answer?requestType=NormalRequest&typeid=6&id=1680)
- **Privacy policy:** [https://www.optus.com.au/about/legal/privacy](https://www.optus.com.au/about/legal/privacy)

## Description

My Optus is the easiest way to manage your Optus services from one place. View and manage SubHub subscriptions, explore bundle savings, shop devices and plans, and make fast, secure payments — all within the app. Access 24/7 messaging support for help whenever you need it.

Not an Optus customer? You can still download My Optus to experience the Optus network and browse the latest deals. The app supports Android 10 or above. For help and support visit optus.com.au/support and review privacy details at https://www.optus.com.au/about/legal/privacy.

## Rankings

- #14,427 — Overall
- #96 — Top app in Australia

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.AUTHENTICATE_ACCOUNTS`
- `android.permission.CAMERA`
- `android.permission.CHANGE_NETWORK_STATE`
- `android.permission.CHANGE_WIFI_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_DATA_SYNC`
- `android.permission.FOREGROUND_SERVICE_LOCATION`
- `android.permission.GET_ACCOUNTS`
- `android.permission.HIGH_SAMPLING_RATE_SENSORS`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CONTACTS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.READ_SYNC_SETTINGS`
- `android.permission.READ_SYNC_STATS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_SYNC_SETTINGS`
- `android.webkit.resource.AUDIO_CAPTURE`
- `android.webkit.resource.VIDEO_CAPTURE`
- `au.com.optus.selfservice.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `au.com.optus.selfservice.com.liveperson.permission.COBROWSE_ACTIONS`
- `au.com.optus.selfservice.com.liveperson.permission.HYBRID_SDK_ACTIONS`
- `au.com.optus.selfservice.com.liveperson.permission.WELCOME_MESSAGE_ACTIONS`
- `au.com.optus.selfservice.feature.esim.broadcast`
- `com.android.vending.CHECK_LICENSE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

Reviews show a largely positive view of the My Optus app's ability to display plan/account details and be easy to use, but recurring pain points include login/authentication problems, billing charges after leaving, and reliability issues like logouts and broken widgets. Some users report poor support and pushy marketing messages. A few mention security concerns around login methods. Overall, the app is useful but frustrated by authentication, billing, and UX frictions that affect heavy users.

### Pros

- Easy to use and understand UI
- Shows full plan, value number, and account details
- Generally reliable and convenient for managing Optus services
- Positive overall sentiment from long-time users

### Cons

- Frequent login/authentication issues (verification, password problems, sign-in failures)
- Billing problems and unexpected charges after leaving; confusing prepay vs postpay and payment methods
- App reliability issues (frequent logouts, broken widgets, removal of features)
- Poor support and marketing messages when seeking help
- Security-related limitations in login/password handling (no password manager support, frictiony sign-in)

## Similar extensions and apps

- [OptusHomes](https://chrome-stats.com/d/co.optushomes.reactdemo) — 47 users
- [My Telstra](https://chrome-stats.com/d/com.telstra.mobile.android.mytelstra) — 10,929,102 users, 4.15 / 5
- [Life at Optus](https://chrome-stats.com/d/au.com.optus.express.wingman) — 8,789 users
- [My Optimum](https://chrome-stats.com/d/com.optimum.cma.prod) — 607,329 users, 4.04 / 5
- [MySub](https://chrome-stats.com/d/com.myservices.mysub) — 389 users
- [MyAussie](https://chrome-stats.com/d/org.aussiebroadband.myaussie) — 430,345 users
- [My Singtel](https://chrome-stats.com/d/com.singtel.mysingtel) — 8,774,325 users, 2.70 / 5
- [My Boost Mobile](https://chrome-stats.com/d/com.boost.mobile.myboost) — 725,823 users
- [StarHub App](https://chrome-stats.com/d/com.starhub.csselfhelp) — 2,373,631 users, 3.62 / 5
- [Optimus Online](https://chrome-stats.com/d/com.softifybd.optimusonlinenew) — 572 users
- [My Optix](https://chrome-stats.com/d/io.optix.optix) — 9,564 users

---

Source: [Chrome-Stats](https://chrome-stats.com/d/au.com.optus.selfservice)