Five9 Softphone Extension

Name: Five9 Softphone Extension
Rating: 1.8095238095238095 (21 reviews)
Author: https://five9.com

By: https://five9.com

This extension enables you to use a softphone embedded in the Five9 Web application.

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The Five9 Softphone Extension is designed for Chrome and Microsoft Edge browsers, enabling users to embed a fully functional softphone directly within the Five9 Web application. Developed primarily in JavaScript, this extension utilizes local WebSockets to seamlessly interact with web pages and facilitate real-time communication.

With this extension, professionals can efficiently handle calls, enhancing productivity without the need for additional software. Its easy integration and support across popular Chromium-based browsers make it an essential tool for businesses relying on Five9’s cloud contact center solutions.

Extension Communication Productivity Developer Tools

By:: https://five9.com
Users:: 300,000
Rating:: 1.81

(21)
Version:: 13.0.2 Last updated: 2022-12-15
Creation date:: 2022-12-15
Risk:: Low risk impact Moderate risk likelihood
Size:: 18.69KB
Email:: ca*****@five9.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Chrome Web Store
Data ingested on:: 2025-07-19

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Ranking

# 922 ▼ 7

User reviews

The Five9 Softphone Extension mostly receives negative reviews citing poor reliability with frequent call drops and disconnections. Many users report having to download the extension daily and experiencing continuous logouts. The system is slow, prone to crashing, and delays answering calls. However, some users find it functions well enough for making outbound calls infrequently and as a complementary tool in certain settings. Overall, the extension struggles with stability and performance, making it a challenging tool for business communication.

Pros

Works well for placing outbound calls for users who do so infrequently.
Functions adequately as a complementary tool for certain workflows.
In some cases, works smoothly without significant issues.

Cons

Frequent call disconnections and dropped calls causing unreliability.
Requires daily extension downloads with continuous logouts, leading to user frustration.
Slow performance and frequent crashes necessitating restarts multiple times a day.
Delays in answering calls negatively impacting call handling times.
General poor user experience with a lack of stability and usability.

Recent reviews

wildly poor service. If you company is switching to this... beware... stakeholders don't know what they are doing

Mi*****, 2025-07-01

I have to download an extension daily and even then it logs me out continuously is non-functioning. Businesses please do not take your team through this headache I employ you please don't

Ti*****, 2024-11-19

It always disconnects and drop calls it's not the best option for a business t work with

Ah*****, 2024-07-09

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Extension safety

Risk impact

Risk impact measures the level of extra permissions an extension has access to. A low risk impact extension cannot do much harms, whereas a high risk impact extension can do a lot of damage like stealing your password, bypassing your security settings, and accessing your personal data. High risk impact extensions are not necessarily malicious. However, if they do turn malicious, they can be very harmful.

Five9 Softphone Extension requires very minimum permissions.

Risk impact analysis details

High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.

Risk likelihood

Risk likelihood measures the probability that a Chrome extension may turn malicious. This is determined by the publisher and the Chrome extension reputation on Chrome Web Store, the amount of time the Chrome extension has been around, and other signals about the Chrome extension. Our algorithms are not perfect, and are subject to change as we discover new ways to detect malicious extensions. We recommend that you always exercise caution when installing a Chrome extension.

Five9 Softphone Extension is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

Medium This extension has medium user count. Unpopular extensions may not be stable or safe.
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