# GR IT Services Helpdesk

> Raise tickets, chat live with engineers, and follow your IT requests on the go!

Canonical page: [https://chrome-stats.com/d/ae.gritservices.helpdesk](https://chrome-stats.com/d/ae.gritservices.helpdesk)

## Overview

- **ID:** `ae.gritservices.helpdesk`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** GR IT Services
- **Category:** BUSINESS
- **Downloads:** 5
- **Version:** 0.2.5
- **Last updated:** 2026-08-16
- **First published:** 2026-07-20
- **Publisher country:** AE
- **Size:** 9.31 MB
- **Data as of:** 2026-09-14
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=ae.gritservices.helpdesk)
- **Website:** [https://gritservices.ae](https://gritservices.ae/)
- **Privacy policy:** [https://it.gritservices.ae/privacy](https://it.gritservices.ae/privacy)

## Description

The GR IT Services Helpdesk app is the mobile companion to the GRITSERVICES managed-IT support platform for employees of organizations that have engaged GRITSERVICES as their IT partner.<br><br>Whether you&#39;re stuck on a Microsoft 365 issue, a VPN that won&#39;t connect, a new starter that needs an account, or a phishing email you want to flag this app keeps you connected to your dedicated engineers, from anywhere.<br><br>WHAT YOU CAN DO<br><br>• Raise an IT support ticket in under a minute<br>• See every ticket&#39;s status Open, In Progress, Pending, Resolved<br>• Reply to engineers directly from your phone, with attachments<br>• Chat live with the support team during business hours<br>• Get notified the moment an engineer replies even with the app closed<br>• Read the knowledge base: password resets, M365 tips, VPN how-tos<br>• Sign in once with biometric (fingerprint / face) no passwords typed daily<br>• Switch between Light, Dark, and System themes<br><br>BUILT FOR BUSINESS<br><br>• Screen-capture blocked inside the app<br>• Biometric unlock on every launch, so a lost phone doesn&#39;t expose your tickets<br>• No ads. No analytics SDKs. No third-party trackers. Your tickets stay between you and your IT team<br><br>WHO IT&#39;S FOR<br><br>This app is for customers of GRITSERVICES (gritservices.ae) a Dubai based IT managed-service provider serving SMBs and enterprises across the UAE. Microsoft Gold Partner.<br><br>If your organization isn&#39;t using GRITSERVICES yet, sign-in won&#39;t work visit gritservices.ae to learn more.<br><br>SUPPORT<br><br>• Email: support@gritservices.ae<br>• Phone: in-app, business hours<br>• Privacy policy: it.gritservices.ae/privacy<br><br>ABOUT GRITSERVICES<br><br>Ghulam Rasool IT Services LLC, Dubai &amp; Abu Dhabi.<br>Microsoft CSP Partner.<br>We run IT so you don&#39;t have to.

## Rankings

- #2,950,210 — Overall

## Permissions and access

### Permissions

- `ae.gritservices.helpdesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.NFC`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_APP_BADGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.anddoes.launcher.permission.UPDATE_COUNT`
- `com.android.vending.CHECK_LICENSE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.htc.launcher.permission.READ_SETTINGS`
- `com.htc.launcher.permission.UPDATE_SHORTCUT`
- `com.huawei.android.launcher.permission.CHANGE_BADGE`
- `com.huawei.android.launcher.permission.READ_SETTINGS`
- `com.huawei.android.launcher.permission.WRITE_SETTINGS`
- `com.majeur.launcher.permission.UPDATE_BADGE`
- `com.oppo.launcher.permission.READ_SETTINGS`
- `com.oppo.launcher.permission.WRITE_SETTINGS`
- `com.sec.android.provider.badge.permission.READ`
- `com.sec.android.provider.badge.permission.WRITE`
- `com.sonyericsson.home.permission.BROADCAST_BADGE`
- `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE`
- `me.everything.badger.permission.BADGE_COUNT_READ`
- `me.everything.badger.permission.BADGE_COUNT_WRITE`

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Source: [Chrome-Stats](https://chrome-stats.com/d/ae.gritservices.helpdesk)